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Terms and Conditions

Terms and Conditions at Pastel and Neon by Love Nanuka

General information:
Pastel and Neon by Love Nanuka
Krusågade 33, 3
1719 København V
VAT nr: 39837269
Email: contact@pastelandneon.com

Pastel and Neon 
has the right to change or update information at any time without any warning, including errors with prices, details and descriptions which appear on the site.

Pastel and Neon accepts payment with VISA-Dankort, VISA, VISA Electron and Mastercard. Payment will only be deducted from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out / discontinued items.

Pastel and Neon strives to ship orders within 2 to 3 business days.
We ship to all of Denmark. Shipping prices are DKK 41. Items will be delivered to the delivery address specified when ordering.
We ship to the Faroe Islands and Greenland and the rest of the world. Shipping is DKK 75 internationally.
Shipping is by Post Nord or DAO

There is a 14-day full right of return on items purchased in our webshop.
The period is calculated from the day you receive the order.
Return costs must be borne by you.
Cancellation must be reported to us no later than 14 after the purchase and from the cancellation you must return the shipment no later than 14 days after. The notice must be given per. mail to contact@pastelandneon.com. In the notice, you must clearly state that you wish to exercise your right of return. The item must be returned to:

Pastel and Neon by Love Nanuka
Krusågade 33, 3
1719 København V

You can not regret by simply refusing to receive the item without giving clear notice.

Goods except the right of return
The following product types are not included in the right of withdrawal:
- Products that are manufactured according to the consumer's specifications or have a clear personal touch.

You must return your order without undue delay and no later than 14 days after you have exercised your right of return. You must bear the direct costs of returning. Upon return, you are responsible for the item being properly packed. You must attach a copy of the order confirmation. You bear the risk of the item from the time of delivery of the item until we have received the return.

The condition of the item upon return
You are liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way in which it works. In other words, you can try the item as if you were trying it in a physical store.
If the item has been tested in addition to that described above, it is considered used. Which means that upon returning of the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.

If you regret your purchase, you will of course get the amount you have paid to us back.
In the event of an impairment for which you are liable, this purchase amount will be deducted.
When exercising the right of return, all payments received from you, including delivery costs without undue delay and within 14 days from the date on which we received notification of your decision to exercise the right of withdrawal, will be refunded. Repayment is made with the same means of payment that you used for the original transaction.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."

Privacy Policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Phone number
Email address
Information about what you bought

We process your personal information for the purpose of being able to deliver the item to you and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for Pastel and Neon. Here you can read more about how your information is processed, when it is deleted and what rights you have as registered.

Thanks for stopping by :)